Responsible Gambling at Plush Casino

At Plush we take responsible gambling seriously. We want players to enjoy safe, controlled play, so we provide clear tools and support to help you manage your account and your time on the site. If you ever feel your play is becoming a problem, we encourage you to use the available controls or get in touch with our team for help.

Player protection principles

We aim to protect vulnerable players and promote balanced play. That means offering practical controls, clear information about risks, and quick support when someone asks for help. We treat requests for account limits and exclusions with priority and respect your privacy throughout the process.

Activity-control tools

We offer a range of tools you can use to keep play within your comfort zone. These include deposit limits, loss limits, time limits, session reminders and account breaks. You can find most options in your account settings or by contacting support. Our team can also help tailor controls to your needs.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can usually be lowered immediately and increased following a short waiting period. If you need the limit lowered quickly, contact support and we will assist you.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. This helps prevent chasing losses and keeps your play within a pre-set budget. You can set or change loss limits in account settings or ask support to apply them for you.

Time limits and session reminders

Use session reminders and time limits to monitor how long you play. Session reminders notify you at set intervals, while time limits or automatic log-outs can enforce a break. These tools are useful for maintaining a healthy balance between play and everyday life.

Self-exclusion and account breaks

If you need a longer break, you can request a temporary account suspension or permanent self-exclusion. Temporary breaks are available for defined periods; self-exclusion means your account is closed to prevent further access. To start either process, contact support and we will guide you through the steps.

Recognizing signs of problematic behaviour

Watch for signs such as spending more than intended, difficulty stopping, borrowing to play, neglected responsibilities, or lying about your activity. If you notice these signs in yourself or someone you care about, consider using limits, taking a break or seeking outside support.

Tips for maintaining control

Practical steps include setting strict deposit and loss limits, using session reminders, budgeting for entertainment, avoiding gambling when stressed, and not using gambling as a way to solve financial problems. Regularly review your activity history to stay aware of patterns.

Professional help and support

If you need more help, reach out to local support services or a healthcare professional. You can also contact our team at [email protected] for information on tools and next steps. We will respond respectfully and direct you to appropriate resources if required.