User Privacy Policy
Welcome to Plush’s Privacy Policy. This page explains how we collect, use, store and protect personal information when you use our online casino and sportsbook services in Canada. We take user privacy seriously and aim to be clear about the information we gather, why we need it and how you can manage your data.
Types of Data We Collect
We collect various types of information to operate accounts, process payments and maintain site security. This includes personal data, technical data and transactional data collected directly from you or generated by your use of our services.
Personal Data
Personal data is information that identifies you as an individual. Examples include your name, date of birth, address, email address, phone number and government ID where identity verification is required. We may also collect payment details to process deposits and withdrawals. Where identity checks are required, we may collect documents or images to confirm your identity.
Technical Data
Technical data covers information about how you access and use our site. This can include IP address, device type, browser type, operating system, device identifiers, log data, pages viewed and session duration. We use technical data to keep the service running smoothly and to detect suspicious activity.
Transactional Data
Transactional data includes account activity, deposits, withdrawals, bets placed, wins and losses, bonuses claimed and other interactions with our services. We retain this information to process transactions, resolve disputes and meet our compliance and financial reporting obligations.
How We Use Your Information
We use collected information to: create and manage your account; process payments and withdrawals; verify identity and prevent fraud; provide customer support; personalise your experience and show relevant content; and to comply with legal and regulatory obligations. We may also use contact details to send service messages or important account notices.
Data Protection Practices
We protect your information with technical and organisational measures, such as access controls and encryption where appropriate. Only authorised staff and service providers have access to personal data on a need-to-know basis. We continuously review our practices to help keep data secure.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, analyse site usage and support secure logins. Some cookies are essential for site functionality while others help with analytics and personalised content. You can manage cookie settings through your browser or device. Third-party providers that assist with analytics or advertising may also place cookies in accordance with their own policies.
Information Sharing and Third Parties
We may share personal data with third-party service providers who help deliver our services, such as payment processors, identity verification services, fraud-prevention partners and customer support providers. We require these partners to protect data and to use it only for the purposes we authorise. We may also disclose information if required by law or to protect the safety of users and the integrity of our services.
User Rights
You have rights over your personal information, including the right to access, correct or request deletion of data, and to object to certain processing. Rights and available options may vary depending on the nature of the data and applicable law.
Access, Correction and Deletion
To access, update or request deletion of your data, contact our support team at [email protected]. We will ask you to verify your identity before fulfilling requests to help protect your account and personal information.
Privacy Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated by posting an updated policy on our site or by sending a notice to your registered email. Continued use of our services after updates means you accept the revised policy.