Reach out to us
Support is available to help with account questions, deposits and withdrawals, verification documents, technical issues, or general feedback. Our team can assist with ID checks, payment methods, game access, responsible-gambling tools, and security or account disputes. Reach out via live chat for quick help, or send an email for account-related requests and documents. We aim to reply promptly, clarify next steps, and guide you back to playing or placing bets with confidence. Phone support available for urgent queries and escalations.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat, email for account and technical help) |
| General Enquiries | [email protected] (promotions, general questions and feedback) |
| Affiliate Enquiries | [email protected] (partnerships and marketing contacts) |
| Phone | +1 416 572 4839 (call for immediate assistance) |
| Working Hours | Mon-Fri, 09:00-18:00 (email replies within 24 hours, live chat usually 09:00-00:00) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or situations that require documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details, plus any relevant reference numbers. Providing this information up front helps us process requests faster and avoids delays while we verify your account.
Send us a message
Response Time
Most support inquiries are answered within one business day, and our live chat typically responds faster for simple questions. For account checks, KYC or payment investigations the team may need more time to gather documents and coordinate with partners, so complex issues can take several business days depending on their nature. If you need urgent help, contact [email protected].
Feedback
We’d love your feedback, suggestions or ideas to make the site better. Send thoughts on games, payments, promotions or mobile use and our team will review them carefully. We use real user input to improve features, fix issues and refine the experience for Canadian players. Thanks for helping us make the site easier and more enjoyable to use.