General Terms and Conditions

These Terms and Conditions set out the rules for using Plush and describe the relationship between us and people who use our site. They explain account responsibilities, eligibility, how promotions work, and how deposits and withdrawals are handled. By using Plush you agree to follow these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a strong password and do not share your login with others. You must notify us immediately if you suspect unauthorised access. We may suspend or close accounts for suspected fraud, duplicate accounts, breach of these terms, or if identity checks fail.

All account activity is tied to your registered account. You must ensure that all wagers, deposits, and withdrawals are made from payment methods in your name unless otherwise approved by us. We may place limits on your account, including deposit, loss, stake, and withdrawal limits, and we may require verification before allowing further activity or payments.

Eligibility requirements

To open and operate an account you must meet our eligibility criteria, which include age and identity requirements. You must not open an account if you are excluded by law from gambling in your location. We reserve the right to refuse registration or close accounts where eligibility cannot be verified.

Account verification may include identity, address, and payment checks. You must provide accurate documentation when requested. Until verification is complete we may limit your ability to withdraw funds or use certain site features.

Acceptable platform use

Use Plush only for lawful, personal play. You must not attempt to manipulate games, exploit software, or use automated tools to interact with the service. Abusive behaviour toward staff, attempts at money laundering, collusion, or other fraudulent activity will result in account action and possible reporting to relevant authorities.

We may void bets, withhold funds, or cancel transactions if activity appears irregular or in breach of these terms. Users must comply with any additional rules that apply to specific games, live betting markets, or tournaments.

General bonus and promotion rules

Promotions, welcome bonuses, free spins, and other offers are subject to separate terms which form part of these Terms and Conditions. Offers may include wagering requirements, game restrictions, maximum conversion limits, and time limits. Unless stated otherwise, only one bonus may be active at a time and withdrawing funds before meeting promotional requirements may void the bonus and related winnings.

We may change, suspend, or withdraw promotions at our discretion. For full details of any offer you should consult the specific promotion terms available on the site.

Deposits and withdrawals

Minimum deposit and withdrawal amounts, available payment methods, and any method-specific limits are shown on the payments page. Typical minimums include a $10 deposit and a $20 withdrawal; certain mobile payment methods may have daily caps such as $35. All deposits are credited immediately unless stated otherwise.

Withdrawals are subject to verification checks. We may require that withdrawals be returned to the original payment method where practical. We aim to process valid withdrawal requests promptly, but we may delay processing to complete checks or resolve disputes.

Dispute resolution

If you have a complaint or dispute, contact customer support via [email protected]. We will attempt to resolve issues promptly and fairly. If we cannot reach an agreement we will advise on further steps available to you, which may include independent dispute resolution where applicable.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of Plush after changes are published indicates your acceptance of the revised terms. If you do not agree to any change you must stop using the site and close your account.